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Customer Service

After sales service

As important as the Woodchipper itself. Redwood Global are a renowned premium supplier to the industry, priding ourselves in the exceptional service we offer to our customers.

From the first contact with Redwood Global, through to the long term business relationship you can be assured of levels of service which correlate to the premium product we supply.

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Technical Support

Redwood Global operate a technical support service centre and national support network under the ‘Rapid Assist’ brand to ensure our customers receive the very best service levels.

When you make a call to Redwood Global with a technical query or to book a service you can be assured that you will be dealt with efficiently and professionally and will receive trustworthy, reliable service. One of the beauties of dealing with Redwood is that you deal direct with the manufacturer of Forst. We don’t distribute through an official dealer network, we sell direct to you as the end user to ensure not only do you get the best levels of service but also the best deals.

Our head office based in Andover, Hampshire is the hub from which our technical support team operate. If we can’t solve your query over the phone we will organise for an engineer from our Rapid Assist network to attend site to get you back in the running.

The Rapid Assist network is a national organisation of over 50 agents spread across the UK. 

rapid assist logo

The industry’s largest network of specialist Woodchipper service support engineers. 

When you deal with Redwood Global you deal direct, we don’t sell our product through a dealer network, we prefer to deal direct with you as the end user to ensure that not only do you get the best deals but more importantly that we have full control over the service you receive.

Rapid Assist is the way we provide the premium service to our customers. Our head office in Andover, Hampshire is the hub at which we control operations nationally. A technical support team at head office handle all enquiries and should onsite assistance be required the technical support engineer for the relevant area will be raised to attend site. This system gives us ultimate control over the service you as a customer receive and ensures that you are always a priority.

Key advantages of rapid assist

  • Talk direct to Redwood Global, receive technical support and advice from the professionals
  • Know you are a priority know you are not sat in a queue, if one engineer isnt available, well find another.
  • Get the right service dealers have many products to sell & service. It is difficult for them to be ultimate specialists in a product which is low volume in comparison to other lines. With Redwood the engineers are Woodchipper specialists.
  • We come to you we dont expect you to bring your machine to us in the event of an issue, well come to you.

Parts Direct

With extensive industry and product knowledge Redwood Global is a trusted partner for Wood Chipper parts. We stock parts for multiple Wood Chipper brands available for next day delivery.

As the manufacturer of the Först Wood Chipper we have every part, nut and bolt for your Först Wood Chipper available for next day delivery nationally.

 

3 Year Warranty 

Total cover - every Forst machine comes standard with a 3 Year warranty to give you the assurance and peace of mind that you are genuinely covered for 3 Years. We can offer this premium warranty because of our confidence in the premium quality and performance of this outstanding product.